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한국조경학회 / v.33, no.3, 2005년, pp.56-64 
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대기경험이 주제공원 이용자의 만족도에 미치는 영향
( The Effect of Waiting Experience on Satisfaction of Thorns Park Visitors ) |
| 조용현;김란희; 세종대학교 호텔관광경영학과;세종대학교 대학원;
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| 초 록 |
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| Despite there have been m?my studies about the relationships between congestions and satisfaction in outdoor recreation field, the results indicated only weak impacts of congestions on the satisfaction. This study thus aims to investigate the influence of waiting situation on the whole valuation and satisfaction of guests at theme parks using new variables such as 'goal attainment' and then to suggest implications for waiting management. This study shows meaningful theoretical implications. First, congestion influences the satisfaction more strongly when it prevents guests from achieving their plan. Second, management of waiting time is important and the can be controlled well. When guests have something interested during the waiting time, they were satisfied with the quality of waiting time and overall experience in the theme park. |
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| 키워드 |
| Waiting Time;Congestion Perception;Plan Implementation;Something Interesting; |
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한국조경학회지 / v.33, no.3, 2005년, pp.56-64
한국조경학회
ISSN : 1225-1755
UCI : G100:I100-KOI(KISTI1.1003/JNL.JAKO200518718235269)
언어 : 한국어 |
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| 논문 제공 : KISTI 한국과학기술정보연구원 |
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