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한국조경학회 / v.34, no.2, 2006년, pp.44-56 
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기대-성과 불일치 분석을 통한 북한산 국립공원 탐방객의 시설물 이용 만족도 연구
( A Study on the User Satisfaction for Park Facilities in Bukhansan National Park through the Analysis of Expectancy-Result Disconfirmation ) |
| 송병화;양병이;이관규; 서울대학교 환경계획연구소;서울대학교 환경대학원;한국환경정책.평가연구원;
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| 초 록 |
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| The purpose of this study was to analyze user satisfaction for park facilities in Bukhansan National Park and to introduce a new framework of standards for facilities improvement. An initial theoretical model considered possible variables through a case study of user satisfaction for park facilities and eventually 19 variables were chosen. An analysis was conducted of the user's satisfaction based on their expectations before use and the results after use. This expectancy-result disconfirmation was measured for the 19 variables. Statistical methods were applied to determine the reliability of the analysis, the t-test was used to measure disconfirmation between expectations and results, and relationships between the variables were analyzed. The results of the reliability analysis (Cronbach's alpha) were higher than 0.8. Therefore, almost all variables were appropriate for analysis. Statistically significant differences were found between expectations and results for following variables: availability of information facilities and accessibility, convenience of facilities, number of information facilities, appropriateness of information facilities, information offered, safety and convenience. Based on the analysis of the interrelation between variables, it was found that the visitors were more satisfied after their visit than they expected to be. The results of the study suggest which variables make the greatest contributions to facilities maintenance or improvement and which can be adapted to maximize user satisfaction. |
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| 키워드 |
| User Satisfaction for Park Facilities;Expectancy-Result Disconfirmation;Bukhansan National Park; |
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한국조경학회지 / v.34, no.2, 2006년, pp.44-56
한국조경학회
ISSN : 1225-1755
UCI : G100:I100-KOI(KISTI1.1003/JNL.JAKO200631036984259)
언어 : 한국어 |
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| 논문 제공 : KISTI 한국과학기술정보연구원 |
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